Client Services Specialist

Job description

Company Overview:

XY Planning Network (XYPN) is the leading organization for fee-only financial advisors who want to serve their Gen X and Gen Y peers, providing comprehensive financial planning services for a monthly subscription fee and without product sales or asset minimums. The Network offers a virtual community for new and established financial advisors who want to serve a younger clientele, and provides its members compliance support services, marketing support, business tools and templates, a wide range of technology solutions, and our various service lines.

XYPN was nationally recognized as one of The 346 Best Places to Work in 2019 by Inc. magazine. In addition, we have earned accolades in 2018, 2019, and 2020 as one of the Fastest-Growing Private Companies in Montana and in the US by Inc. magazine. This is an opportunity to join a rapidly growing company that is reshaping the financial services industry for the better.

Our mission is to “help people live their great lives”. We have the honor of helping tens of thousands of clients achieve their great lives by supporting the financial advisors who guide them in the financial planning process. We also have the privilege of helping over 1,200 financial planning entrepreneurs achieve their great lives by supporting their businesses' start and growth. Finally, we have the pleasure of helping our 60+ team members live their great lives by being a place where they want to come to work, supporting their unique life circumstances, and ultimately making a difference in the world so we can all leave our mark.

About XY Investment Solutions

XY Investment Solutions (XYIS) is an SEC-registered investment advisor that provides investment management solutions to RIAs focused on financial planning. Our solutions range from support services for third-party technology platforms, like Orion, to a full-service TAMP with investment strategies and back-office support, and are designed to serve the unique needs of growing independent advisory firms serving Gen X and Gen Y clients.

As a full-service TAMP, XYIS manages model portfolios on a discretionary basis utilizing mutual funds and ETFs. Additionally, XYIS provides guidance on selecting models, but ultimately, advisors are responsible for selecting the investment model for each of their clients being managed on the XYIS platform. Back-office support for onboarding clients and reporting is also provided.

Portfolio management and subadvisor services are offered through XY Investment Solutions (XYIS), a Securities Exchange Commission registered investment advisor based in Bozeman, MT. XYIS and its representatives are in compliance with the current filing requirements imposed upon Securities Exchange Commission registered investment advisors by those states in which XYIS maintains clients. For a detailed discussion of XYIS and its advisory fees, see the firm’s Form ADV Part 1 and 2A on file with the SEC at

About the Position:

Here at XYIS, we’re on a mission to help advisors make investment management a successful part of their businesses. As a champion of that mission, you’ll work within our TAMP and Platform services team to support our advisor members with their account management needs. To shine in this client-facing role, you’ll need to be process-oriented and have a passion for engaging with advisors. You’ll also need to have an understanding of the Orion platform or be a quick study. We’re looking for someone who can seamlessly engage people of all personality types, pivot their approach for different audiences, and communicate a broad range of ideas and instructions. Sound like you? Then the role of Client Service Specialist could be the perfect fit for you on Team XYIS.

This position is located in Bozeman, MT and will report directly to the Managing Director of XY Investment Solutions.

What You’ll Do:

  • Respond to and solve account service requests (with a smile!) for XYIS advisors using our TAMP service and Orion Essentials service.
  • Execute monthly/quarterly billing and performance reporting processes

    The Deets:

    • Start Date: Immediately
    • Status: Full-time (40 - 45 hours/week w/flexible schedule)
    • Location: Bozeman, MT (ability to work virtually until coronavirus restrictions are lifted and we reopen our office)
    • Department: Investment Solutions
    • Reports to: Lisa Asher, XY Investment Solutions Director

    Compensation & Benefits:

    • Salary: $53,164
    • Team member stock ownership plan that contributes XY Planning Network stock to all team members at no cost
    • Unlimited vacation days to maintain work-life harmony (we require that you take a minimum of 3 weeks of vacation per year)
      • 8 paid holidays when the office is closed
      • 401(k) with match; you put in 6% and we put in 4.5%
      • 12 weeks of paid maternity/paternity leave for the birth or adoption of a child
      • Health insurance w/employer contribution
      • Dental, Vision, Voluntary Life and AD&D, and Accident insurance options
      • Employer paid Life and AD&D insurance
      • Employer paid Long Term Disability coverage
      • $600/year to cover the cost of working with a financial planner, plus up to $500 toward the upfront fee
      • $250/quarter to spend on yourself specific to our core value of “Be Well Being You”
      • $500 donated to a non-profit organization of your choice when you volunteer 40 hours within the calendar year
      • $2,000/year available in Professional Development Funds
      • A sabbatical program that includes a cash bonus and extra time off at 5, 10, and 15 years
      • Subsidized employer-sponsored childcare through our internal child care program
      • $5,000 relocation package available to those moving to Bozeman, MT
      • Company-owned laptop computer provided
      • Please see our Policies and Procedures Manual to learn more about our company and benefit offerings


      What You’ll Bring to the Table:
      Must Haves:

      • Authorized to live and work in the United States
      • 1–3 years of experience working at an RIA in one or more of the following departments:
        • Portfolio Management
        • Trading Operations
        • Client Services
        • Compliance
        • Technology
      • Understanding of financial planning and/or investment management processes
      • Understanding of RIA compliance procedures
      • Experience using Orion or other portfolio accounting softwares such as Black Diamond, Tamarac, Morningstar or Advyzon
      • A strong desire to advance your knowledge of investment management
      • If you have transferable skills from other industries, you’ll be asked to participate in the CFA Institute Investment Foundations Program

      What Would Make Us Drool:

      • Your Series 65, CFA or progress towards certification, or CFA Institute Investment Foundations Certificate


      • Cover Letter
      • Resume
      • Applications will be reviewed as they are received

      XY Planning Network believes that our team members, and the individual identities and experiences of our team members, are our key differentiators. We won't settle for mere acceptance of each other's differences because we maintain that our team is better because of our differences, not in spite of them. As such, our culture celebrates, champions, supports, protects, and thrives on our various and collective identity categories. XYPN is beyond proud to be an equal opportunity employer.